Pub. 1 Issue 1

NAME: Fritz Hitchcock DEALERSHIPS: Hitchcock Automotive Resources EDUCATION: University of Iowa FAMILY: Three children. BUSINESS PHILOSOPHY: “Never quit.” NAME: Darryl Holter DEALERSHIPS: Downtown L.A. Motors Group; Carson Nissan; Felix Chevrolet EDUCATION: BA University of Minnesota, MA and Ph. D, University of Wisconsin (History) FAMILY: Married to wife Carole Shammas. Two children. One grandchild. BUSINESS PHILOSOPHY: “It’s not what you do, it’s how you do it.” NAME: Tim Smith DEALERSHIPS: Bob Smith BMW EDUCATION: Loyola High School, Santa Clara University FAMILY: Married to wife Judy. Three children. BUSINESS PHILOSOPHY: “To provide people with the best possible experience in their purchase and ownership of automobiles.” NAME: John Symes DEALERSHIPS: Symes Automotive Group EDUCATION: Arcadia High School, University of Oregon, General Motors Institute. FAMILY: Married to wife Susan. Two children. BUSINESS PHILOSOPHY: “Approach every customer as though you’ll be doing business with them for life. Focus on your customers’ needs and change as they change.” 22