Pub. 4 Issue 1

being asked to train a subordinate rival. The repair shop could end up being turned into a war zone. • Set up a short-term arrangement that is a win for everybody involved. It probably shouldn’t last less than a year or more than two years; 18 months might be a good intermediate choice. Use generated sales to pay for the rewards. You could give part of the young technician’s billed hours to the senior technician. In addition, you could give bonuses if the young technician exceeds production goals and gains ASE certifications. • Make sure the senior technician does not turn the young technician into a glorified errand boy. The senior technician has to actually follow through and pass on all those lessons acquired through years of work. Make sure that is what happens. By the end of the mentoring relationship, you should have another senior technician. Better yet, that new senior technician will be young. Then do your best to convince the new senior technician that your dealership can keep life interesting, high-tech, and well-paid. That, combined with your efforts to strengthen technical training in the school system, may be enough to keep your dealership repair shop going for a long time to come.   YOUNG TECHNICIANS — continued from page 25 Our easy-to-use software helps dealers manage their entire courtesy car business, from the customers to the loaner fleet to manufacturer reporting. The Global Value Leader in Loaner Fleet Management Software World Headquarters: 200 Mineral Springs Drive, Dover, NJ 07801 USA • 973.989.2423 • 800.304.5805 • sales@barsnet.com www.barsnet.com How are you managing your courtesy car business today? Interfaces with your Dealership Management System (CDK, Reynolds, DealerTrack, Auto/Mate), sharing customer information and saving hours of data entry. Over 125 reports give you instant data on your operation, including Reservations, Scheduled Maintenance, Fleet Utilization, and much more. Log reports display Customer, Courtesy Vehicle, Odometer Out and In, and Service Repair Order. Laser-printed Loaner Agreements feature all current legal Terms and Conditions. Provides audit trails for each loaner with the ability to bill to multiple entities, including warranty, body shop, insurance and customer. Bluebird’s Cloud-based software is cost-effective for loaner fleets as small as 5-10 vehicles. Not as well as you’d like? Then you need... Sam Celly, BChE MChE JD CSP Celly Services, Inc. Member CNCDA, OCADA, NCDA, SMCDA, ACS & AIHA 444 West Ocean Blvd., Suite 1402 Long Beach, CA 90802-4517 Phone: 562.704.4000 Direct: 562.716.6100 Email: sam@cellyservices.com SERVING THE AUTOMOTIVE INDUSTRY FOR OVER 30 YEARS • Illness & Injury Prevention • Safety Inspection & Training • Spill Prevention, Control, Countermeasures • Newsletters on Emerging EPA/ OSHA Issues • Hazardous Waste Management • Haz Mat Release Response • Respiratory Protection • Hazardous Waste Cost Recovery • Representation in OSHA Enforcement Cases • Phase 1 Environmental Assessment • Regulatory Permits & Reporting